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Happy Enough

Overall, I can't fault the service and products I bought. There was a bit of delay but as soon as I contacted the seller, they replied straight away and sent goods out.

Thank you for your review. I assume this was a component order. As you will know we have ceased allowing the same of components and accessories on our websites given this was only to be a short term service to assist customers in 2021. It was not possible to continue the service as doing so was delaying the shipment of custom pcs , laptops , servers and workstations which is our core business. If you ever need any help of assistance please email us. Thank you for your custom and your review and please accept apology for any delay.

Nearly at the top level

Really great to have and Irish business for us to use. There is 2 cons, speed and pricing. Pricing is a little bit over the top but accepting credit facilities means excess charges and naturally going to cause a price increase but some components are €800 above RRP. Processing, dispatch and delivery speeds leave a lot to be desired especially considering it was a domestic order.
All in all the team deserve the business but I think they are two areas that definitely could improve, however it won’t stop me from shopping here again. Thanks lads

We have been providing components at almost cost price as a service to our customers since January 2021 so it would be highly unlikely to have an item listed at €800 above the RRP considering the pricing is set by the vendor and not ourselves. Thank you for your order and I am sorry we did not live up to your expectations but please understand that component sales was only ever intended as a short term service and we had allowed it to go on for more than 3 years which was creating issues for our many loyal customers who rely on us for custom pcs , laptops ,servers and workstions. This was the reason we decided to stop allowing the sale of components and accories on our websites form the 30th of September 2024. We have done our upmost to provide a level of service to component and accessory customers however it wa not possible to provide the necessary level of service as 11% of our sales created 82% of our support ticket and this service was being supported by us financally since 2021. It is not possible to supply components in Ireland quick even if we could supply at low prices as the stock must be held on the continent based on the Irish market being tiny in comparison to the German or even Italian markets. We have always tried to find a balance but due to the effects of component and accessory sales on our core business and customers regards pcs , laptops and workstation we have stopped selling components and accessories. Thank you for your custom and I hope we can assist you in the future. There is a notice below not related to your review but it will give you an idea of why we have stopped the sale of accessories. If you need a recomendation on a component supplier who ships to Ireland please contact our sales team. I do however not think any large component suppliers in Germany for example could ship to Ireland as we did but companies like CONRAD.COM for example are very good and they specialist in component sales. Thank you for your order.

We ceased selling components and accessories on the 30th of September 2024 after notice of 120 days. This notice was on the product , home and checkout pages on our websites. Our decision related to the selling of components and accessories being a temporary service to help customers impacted by Brexit Custom Controls in January 2021. We did received 20 times the normal amount of orders in the final days of September which did create issue. As the service was ending on the last day of September any orders not processed or available were cancelled and refunded and an email sent to the customer or when possible a phone call was made..

though it took a while for my delivery…

though it took a while for my delivery to arrive once the order was updated it was delivered within 2 days and i received a free upgrade to an 8gb 3050 rather than the 4gb one i ordered.

Thank you for your review

Good

Pros: My order arrived promptly and as ordered. No damage etc (and in an Electric van !)
Nice personal touch with the free pen and small packet of jellies in the box :-)

Cons: Not a great website. Slow and archaic.
Also - Can't find the business on the map. The Eircode indicates what looks like a phone repair shop. (Edit: I've since found them. The Eircode on the Facebook page is incorrect)

Our website was launched in 2020 and we are on a 2 year cycle when it comes to launching new websites. Our new website which will offer 3 times the power and capacity will launch in September 2022.

Eircode changed our Eircode to R93 K22K in February 2022 and this has been updated on our website.

We are also launching AUTOADDRESS for EIRCODE on our new website which is launching next month so a customer merely types in their Eircode and the address autocompletes.

You can view our new website by visiting www.CUSTOMPCS.ie

Thank You for your review

Good and responsive company to deal with

I was happy with my dealings with CustomPC.ie. Customer service responded with relevant information and dealt with tickets rapidly after the initial quite long delay.
Only criticism I would have is that the delivery of my CPU cooler took more than two weeks and was the last component to arrive.
Their reply to this comment contained information that they did not communicate to me at the time, and which would have made me write a more favourable comment. I think to make things perfect, all they need to do is increase the size of the service team, to shorten the response times.
Thank you for your reply, CUSTOMPC.ie.
And, of course, apology accepted!

Nick , thank you for your review. Unfortunately the delay with your BeQuiet cooler was related to the initial model supplied not have the AM5 or 1700 bracket and was clearly older stock. When we realised this we asked for the newer version to be supplied and this did add almost 5 business days to the order and for that we apologise. It is our policy to ensure the description matches the supplied product and as this model stated the newer brackets were included we delayed the order until the correct version arrived. This is not a low cost cooler and is a BeQuiet Pro 5 so we needed to ensure you got the exact model you ordered. We do carry this model in stock for our own builds however none of our own stock included the updated brackets and we had not offered the cooler as an option on the AM5 or Intel 1700 however clearly BeQuiet updated the cooler to be compatible with AM5 and Intel 1700. Please accept our apologies for the delay which was created.

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